We are committed to providing the best quality service to our clients. However, we recognise that on occasion, there may be times when you have cause to complain.

Below provides you details of what you can do should you wish to raise a complaint in relation to our services, and we will endeavour to resolve your issue at the earliest possible opportunity.

How to complain

If you are not satisfied with any aspect of our service, please contact us in the following ways:

By telephone on 01481 73500 and ask for your key contact

Send an email to your key contact

Write to us at Avenue House, St Julian’s Avenue, St Peter Port, GY1 1WA

What next

We follow the model complaint-handling procedure for financial services as issued by the Channel Islands Financial Ombudsman which can be found by clicking here.